Delta Air Lines Taps IBM for Cloud Expertise and Red Hat Hybrid Cloud Platform

ARMONK, N.Y., Feb. 18, 2021 — IBM and Delta Air Lines (NYSE: DAL) announced a multi-year agreement under which IBM will help lead Delta to the public cloud, in order to increase its agility, speed to market and innovation capabilities around digital transformation.

As part of the expanded relationship, IBM will provide technology and industry expertise to modernize and migrate Delta’s applications to the public cloud. IBM will transform Delta’s computing environment to run on a hybrid cloud architecture built on Red Hat OpenShift, enabling a consistent, standards-based approach to development, security and operations across clouds. IBM’s team of experts, spanning travel transportation and technology, are working with Delta teams to utilize the IBM Garage Methodology and IBM hybrid cloud software, such as CloudPaks, to modernize existing applications and co-create new solutions powering Delta’s transformation. This will help Delta drive greater software engineering productivity and result in an enhanced customer experience in the future.

“As an airline industry leader, we understand the critical need to constantly evolve our digital presence and enhance our customer and employee experience to not only help respond quickly to the dynamic changing conditions but also reinforce brand loyalty from our customers,” said Rahul Samant, Executive Vice President and Chief Information Officer at Delta Air Lines. “As one of many integral steps we are taking to advance our digital business transformation, IBM will help us migrate to the cloud and create a new operating model that will transform and modernize our technology platform.”

“This agreement expands our longstanding relationship with Delta Air Lines to help them accelerate and navigate their ambitious digital transformation journey,” said Mark Foster, Senior Vice President, IBM Services. “This long-term project will apply the power of IBM’s hybrid cloud approach, enabling Delta to develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility.”

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bp joins the IBM Quantum Network to advance use of quantum computing in energy

LONDON, Feb. 15, 2021IBM today announced bp has joined the IBM Quantum Network to advance the use of quantum computing in the energy industry.

By joining the IBM Quantum Network™ as an Industry Partner, bp will have access to IBM’s quantum expertise and software and cloud-based access to the most advanced quantum computers available via the cloud. This includes access to a premium 65-qubit quantum computer, the largest universal quantum system available to industry today, and an important milestone on the IBM Quantum roadmap to a 1,000-plus qubit system, targeted for the end of 2023.

bp will work with IBM to explore using quantum computing to solve business and engineering challenges and explore the potential applications for driving efficiencies and reducing carbon emissions.

“bp’s ambition is to become a net zero company by 2050 or sooner and help the world get to net zero. Next-generation computing capabilities such as quantum computing will assist in solving the science and engineering challenges we will face, enabling us to reimagine energy and design new lower carbon products,” said Morag Watson, senior vice president, digital science and engineering for bp.

Quantum computing has the potential to be applied in areas such as: modelling the chemistry and build-up of various types of clay in hydrocarbon wells – a crucial factor in efficient hydrocarbon production; analyzing and managing the fluid dynamics of wind farms; optimizing autonomous robotic facility inspection; and helping create opportunities not yet imagined to deliver the clean energy the world wants and needs.

In 2020, bp announced its net zero ambition and its new strategy. By the end of this decade, it aims to have developed around 50 gigawatts of net renewable-generating capacity (a 20-fold increase), increased annual low carbon investment 10-fold to around $5 billion and cut its oil and gas production by 40%.

Joining the IBM Quantum Network will enhance bp’s ability to leverage quantum advances and applications as they emerge and then influence on how those breakthroughs can be applied to its industry and the energy transition.

“bp joins a rapidly growing number of clients working with IBM to explore quantum computing to help accelerate the discovery of solutions to some of today’s biggest challenges,” added Dario Gil, Senior Vice President and Director of IBM Research. “The energy industry is ripe with opportunities to see value from the use of quantum computing through the discovery of new materials designed to improve the generation, transfer, and storage of energy.”

bp joins more than 130 members of the IBM Quantum Network, a global community of Fortune 500 companies, start-ups, academic institutions and research labs working to advance quantum computing and explore practical applications. Together, members of the Network and IBM Quantum teams are researching and exploring how quantum computing will help a variety of industries and disciplines, including finance, energy, chemistry, materials science, optimization and machine learning, among many others.

IBM Quantum Network™ is a trademark of International Business Machines Corporation.

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Humana and IBM Watson Health Collaborate to Simplify and Enhance the Member Experience for Humana Employer Group Customers

IBM Watson Assistant for Health Benefits – an AI-enabled Watson virtual agent – can help enable greater access to accurate and helpful information about benefits and healthcare costs for Humana Employer Group members, agents and employer-customers

LOUISVILLE, Ky. and CAMBRIDGE, Mass. – Feb. 11, 2021 – Humana Inc. and IBM Watson Health today announced a collaboration leveraging IBM’s conversational artificial intelligence (AI) solution – to help provide a better member experience while providing greater clarity and transparency on benefits and other related matters for Humana Employer Group members.

Research indicates that consumers who do not understand how their health plan works or how to estimate out-of-pocket costs are more likely to delay or avoid essential care. Watson Assistant for Health Benefits aims to help address this issue by leveraging conversational AI to streamline the engagements between agents, employers, and Humana Employer Group members with clear and accurate information on benefits, healthcare costs and providers.

As part of the agreement, Humana will deploy IBM Watson Assistant for Health Benefits, an AI-enabled virtual assistant built in the IBM Watson Health cloud. Initially, the service will be available to all of Humana’s 1.3 million Employer Group medical members, and 1.8 million of Humana’s Employer Group dental members. Watson Assistant for Health Benefits provides rapid, accurate and helpful information utilizing a conversational virtual assistant with member benefits, coverage, claims, referrals and healthcare costs for Humana Employer Group members, agents and employer-customers. The objective is the creation of a cloud native AI platform powered by IBM Watson with the conversational AI virtual assistant solution.

“Humana is excited to team up with IBM Watson Health to help our employer-customers and their employees better manage their healthcare benefits and costs through a more innovative, personalized experience,” said Chris Hunter, Segment President of Humana’s Group and Military Business. “At Humana, we strive to use technology to better serve our members with simple and convenient healthcare experiences. By harnessing the power of artificial intelligence fused with embedded analytics in the Watson Health platform, we can help our employer-customers, members, agents and broker partners enhance their knowledge so they can all make more informed decisions.”

“Navigating our health coverage without the right support can potentially serve as a barrier to care. An AI-enabled conversational agent that is trained to understand health plan benefits logic can play a role in helping to simplify complex or possibly confusing plan information,” said Paul Roma, General Manager, IBM Watson Health. “We are proud to support Humana in leading the effort to deploy conversational AI to help enhance and improve the consumer experience.”

Humana and IBM plan to deploy Watson Assistant for Health Benefits to help many aspects of the Humana Employer Group member benefits experience, including:

  • Addressing questions directly from members with speed, accuracy and personalized answers
  • Assisting Humana employees and call center personnel to accurately answer questions quickly – helping to free up more time for customer care representatives to provide concierge-level customer service
  • Using historical claims and provider data to calculate personalized cost estimates for medical services that can help Humana members better manage their healthcare spending

The IBM Watson Assistant for Health Benefits solution is designed to understand the logic of health plan eligibility and incorporate it into the member conversation, enabling improved interaction with each member, and personalizing each answer to the Humana member based on his or her active or future health plan.

About Humana

Humana Inc. is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.

To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.

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IBM and Palantir Partner to Help Businesses Easily Deploy Powerful and Open AI Applications; Unlock Valuable Data Across Hybrid Cloud Environments

-New solution leverages Palantir Foundry and integrates with IBM Cloud Pak for Data, IBM Watson and Red Hat OpenShift
-Partnership designed to support businesses looking to maximize the value of vast amounts of data — including those in retail, financial services, manufacturing, healthcare and telecommunications
-The two companies will also deliver the expertise and data science skills businesses need to scale AI-infused solutions

ARMONK, N.Y. and DENVER, Feb. 8, 2021 — IBM and Palantir Technologies (NYSE:PLTR) today announced a new partnership consisting of IBM’s hybrid cloud data platform designed to deliver AI for business, with Palantir’s next generation operations platform for building applications. The product is expected to simplify how businesses build and deploy AI-infused applications with IBM Watson and help users access, analyze, and take action on the vast amounts of data that is scattered across hybrid cloud environments – without the need for deep technical skills.  The new product, Palantir for IBM Cloud Pak for Data, is planned for general availability in March of 2021.

As part of today’s news, Palantir is adopting Red Hat OpenShift, allowing it to run anywhere in the hybrid cloud.

Today, nearly 75 percent of businesses surveyed in an IBM sponsored report say they are exploring or implementing AI. However, 37 percent cited limited AI expertise and 31 percent cite increasing data complexities and silos as barriers to successful adoption1.

To help address these challenges, the new product will leverage Palantir Foundry and will integrate with IBM Cloud Pak for Data services, such as Watson, providing an information architecture that includes data and AI with built-in governance. It is designed to provide an easy to use “no-code/low-code” environment for building applications that use AI to inform data-driven decision making and automate tasks and processes. Built on Red Hat OpenShift, Palantir for IBM Cloud Pak for Data is intended to help businesses reduce data silos, integrate data sources across hybrid cloud environments, and govern data throughout the AI lifecycle. The product is being designed to help users securely build and deploy AI applications with that data quickly, to rapidly complement and extend existing enterprise systems and accelerate their digital transformation.

In addition to providing clients with the technology they need, together IBM and Palantir have the combined expertise and data science skills to help businesses scale AI. Working with the IBM Data Science and AI Elite Team, organizations across industries can tackle data science use cases and overcome the challenges of AI adoption.

“Fiserv is operating in an increasingly complex global environment – supporting financial institutions and businesses in a world that never powers down. Our goal is to enable our clients with a competitive advantage through our ability to securely harness data and create intelligence through advanced models and automated decision making,” said Guy Chiarello, CAO and Head of Technology and Innovation at Fiserv. “This partnership between two of the world’s technology leaders will help companies in the financial services industry provide business-ready data and scale AI with confidence.”

The offering is planned for businesses in industries managing vast amounts of data where AI-infused applications can drive more informed business decisions and automate outcomes. This includes businesses in retail, financial services, manufacturing, healthcare and telecommunications.  For instance:

Retail: Retailers often face a complex challenge to deliver goods when, where and how customers want in the face of fluctuating supply and demand. Palantir for IBM Cloud Pak for Data is being designed to provide retailers with increased levels of visibility and transparency by integrating data across their operational siloes and using that data to quickly build new AI models and applications. This can help retailers to simulate and predict customer behavior and continuously monitor the health of their supply chain to proactively address critical issues and adapt faster to changes in demand and supply.

Financial Services: Many financial services institutions have grown through merger and acquisition, which often results in a fragmented data and application environment. When ‘know your customer’ is a priority across the merged entity, it becomes a significant application development and data integration endeavor to have a single client view that is complete and accurate.  Palantir for IBM Cloud Pak for Data is planned to help with rapid data integration, cleansing, de-duplication, and mapping to a common data model (or “ontology”) that can be quickly extended to additional use cases such as customer service, marketing, compliance, and crisis management.

Healthcare: Data silos have long plagued the healthcare industry – potentially preventing data analysis that could improve business processes and overall care. Palantir for IBM Cloud Pak for Data is intended to help unify data across silos and disparate systems, to provide consistent datasets for healthcare providers, researchers and institutions to analyze in order to generate outcomes for their business and patients.

Telecommunications: In addition to supply chain management and fraud management, improving quality of service and optimizing marketing and sales campaigns to attract and retain customers is a common goal. Palantir for IBM Cloud Pak for Data is being designed to help combine data from suppliers, CRM applications, sales orders and production data with models for campaign optimization, call center optimization, and attrition prediction/prevention in order to improve customer care and increase value across multiple business objectives.

“Our clients deliver products and services while operating in some of the most complex, fast-changing industries of the world,” said Rob Thomas, Senior Vice President, Cloud and Data Platform, IBM. “Together, IBM and Palantir aim to make it easier than ever for businesses to put AI to work and become data-driven throughout their operations.”

“Palantir was founded to build software for the world’s most critical institutions,” said Alex Karp, Chief Executive Officer of Palantir. “Our partnership with IBM combines our forces to put our joint solution into the hands of the institutions and people who need it most and will propel the world’s most critical institutions into an unprecedented new digital age. We share IBM’s commitment to the adoption of responsible and ethical AI.”

Forward Looking Statements

Palantir: This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements may relate to, but are not limited to, Palantir’s expectations regarding the amount, terms, and expected benefits of the contract and the expected benefits of our software platforms. Forward-looking statements are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified. Forward-looking statements are based on information available at the time those statements are made and were based on current expectations as well as the beliefs and assumptions of management as of that time with respect to future events. These statements are subject to risks and uncertainties, many of which involve factors or circumstances that are beyond our control. These risks and uncertainties include our ability to meet the unique needs of our customers and partners; the failure of our platforms to satisfy our customers and partners or perform as desired; the frequency or severity of any software and implementation errors; our platforms’ reliability; our customer’s and partner’s ability to modify or terminate the contract; the possibility that this partnership may not advance our business strategy or may expose us to unexpected liabilities; we may get an unsatisfactory return on our investment in the partnership; the partnership may distract management and divert resources from our core business, including our business development and product development efforts; and the partnership may conflict with our sales strategy. Additional information regarding these and other risks and uncertainties is included in the filings we make with the Securities and Exchange Commission from time to time. Except as required by law, we do not undertake any obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments, or otherwise.

IBM: IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.   Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

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EGAT Adopts IBM AI to Help Improve Efficiency Across Thailand’s Major Power Plants

IBM’s AI-powered enterprise asset management platform to help improve energy productivity and operational efficiency

Bangkok, 4 February 2021 – IBM today announced that The Electricity Generating Authority of Thailand (EGAT), Thailand’s largest power producer under the Ministry of Energy has selected IBM’s AI-powered enterprise asset management solutions to help manage the high-value assets of its electric power plants.

IBM’s AI-powered Maximo Enterprise Asset Management, delivered by Triple Dot Consulting Co., Ltd., an IBM business partner, has helped EGAT unify its asset management processes from maintenance, inventory management, parts purchase and supplier management.

“Breakdowns, ill-timed maintenance and stoppages due to quality issues can hugely disrupt the electric power and energy resources of the country, impacting communities and tens of millions of citizens and businesses,” said Nophol Phun-Ngun, Director of Power Plant Asset Management Division, EGAT. “Owning and operating power plants across Thailand, EGAT’s mission is to ensure that the power system works reliably and securely for the nation. Leveraging IBM’s Enterprise Asset Management has empowered us with visibility into the performance of our critical assets and operations, helping us manage them with efficiency.”

The single-view, cross-enterprise reporting capabilities now allow EGAT to identify items that have a significant impact on overall inventory cost, analyze different categories of stock that will require varied management and controls, while also decreasing their inventory carrying costs by a reported 30% over 15 months.

Optimizing asset management and maintenance processes can help EGAT not only improve operational performance by reducing cost and complexity associated with redundant asset management infrastructure and manual processes, but after a year of use, they also reported a lower need for new equipment purchase by 3-5%. They have also reported improved availability and longevity of strategic assets by 5% over a period of three years.  In addition, being able to integrate the system with their procurement management platform allows EGAT to enhance operational speed and agility.

“We are committed to help businesses extend their asset lifecycles and optimize their maintenance strategy by embedding IBM’s advanced AI and analytics technology to gain essential insights for intelligent asset maintenance and enhancing return on investments.”  said Patama Chantaruck, VP for Indochina Expansion and Managing Director for IBM Thailand. “As a leader in Enterprise Asset Management applications, we are pleased to collaborate with EGAT, providing them with an ability to aggregates data across departments and further their mission to drive operational efficiencies across their business.”

AI-powered data models and workflows, together with cross-business sharing of resources, workforce knowledge and industry expertise is driving EGAT’s adoption of common best practices organization-wide, allowing engineers and asset owners to gain a deeper understanding of physical condition of their assets.

For example, EGAT can now leverage AI to monitor relevant maintenance related data to help improve decision making, automatically classify the movement type of each inventory item, and proactively manage and prioritize infrastructure repair. EGAT is now able to monitor and manage status proactively anywhere, anytime, with report results being shared in near-real time on authorized connected mobile devices.

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