New IBM TRIRIGA Capabilities to Help Support Organizations’ Return to Work with AI-Driven Space Planning

Dynamic space planning, indoor wayfinding and a digital assistant help enable flexible workplaces

ARMONK, N.Y., Jan. 28, 2021 — IBM, today introduced capabilities in its IBM TRIRIGA integrated workplace management system that is designed to use artificial intelligence and near real-time insights to help organizations create a safe, productive and efficient workplace. These new capabilities include dynamic space planning, indoor wayfinding and a virtual assistant and are designed to help support organizations’ return to work and support employee well-being and productivity.

COVID-19 has created a sense of urgency for organizations to adapt and innovate digitally. In a recent IBM Institute for Business Value study, 59% of executives surveyed said the pandemic had accelerated their organizations’ digital transformation. With vaccinations underway worldwide, organizations are also looking ahead to plan safe, flexible return-to-work strategies and hybrid work environments that will likely remain after the pandemic.

As employees seek to balance working remotely with being in the workplace, flexibility may become the new norm, along with an increased focus on employee experience and productivity. With the new capabilities announced today, IBM TRIRIGA provides one integrated platform to support short-term return-to-work goals as well as longer-term initiatives.

IBM worked closely with IBM technology partners Cisco and Esri, the global leader in location intelligence, to expand TRIRIGA’s capabilities.

Esri provides an indoor mapping solution that can help employees offset time wasted searching for available desks or office rooms and finding colleagues.  “IBM and Esri have had a long-standing, successful partnership integrating IBM’s analytics and AI solutions with Esri’s location intelligence technology. The combination of IBM TRIRIGA and ArcGIS Indoors creates a powerful facilities management system,” said Robert Laudati, director, Global Partners and Alliances, Esri. “We are pleased to be part of improving productivity and safety in workplaces, campuses, and facilities together with IBM.”

Building upon its collaboration with Cisco DNA Spaces, IBM offers TRIRIGA integrations, such as density heatmapping, that are designed to help enable near real-time occupancy monitoring that alerts facility managers to the number of people in a given space based on WiFi and occupancy-sensing devices. Facility managers can use this information to manage capacity in high-traffic areas and the API endpoints to configure their own automated workflows, such as an alert that an area needs cleaning once occupancy exceeds a certain threshold.

New capabilities announced today can include:

  • Indoor Mapping Powered by Esri ArcGIS Indoors This new feature, accessible via mobile devices, makes it easier for employees and visitors to maintain social distancing, avoid crowded areas and find available desks, meeting rooms and even their colleagues.
  • Dynamic Space Planning Developed by IBM Research, TRIRIGA’s dynamic space planning can allow facility managers to determine proper social distancing between workspaces as they plan their new layouts. The feature helps users adapt to rapidly changing circumstances, whether it’s new COVID-19 protocols or workspace setups, by allowing them to test different seating arrangements, provide adequate spacing and maintain enough seating for both group and individual work.
  • Density Heat Mapping To better manage space and social distancing, TRIRIGA now offers heat mapping as part of its integration with Cisco DNA Spaces. A new dashboard charts space usage and manages occupancy against limited capacity. The maps’ near real-time view updates every 15 minutes when refreshed so that facility managers can see what areas are most populated and when. Data collected can be used, with AI, to detect anomalies and predict when areas are likely to be highly populated. This can be useful to both monitor for capacity rates in the immediate return and prevent congestion in areas with high foot traffic, such as the cafeteria, once employees are back.
  • TRIRIGA Assistant TRIRIGA now offers TRIRIGA Assistant. This AI chatbot can be embedded into office messaging and collaboration tools to process direct requests like booking a room or locating a colleague’s assigned seat.

“Returning to the workplace after nearly a year at home is going to be a challenging transition, not only for employers who need to create new spaces and protocols but for workers who need assurances their workplaces are safe, and need help navigating a changed and potentially more confusing workspace,” said Kendra DeKeyrel, director IBM TRIRIGA offering management. “TRIRIGA generates powerful insights that can help organizations as they return employees to the office, while still finding new ways to build a flexible workplace for the future.”

TRIRIGA provides the required insights in one solution that can be deployed on premises or in a hybrid cloud environment.TRIRIGA is also an important component of IBM Watson Works, a set of solutions designed to enable the return to the new flexible workplace. Within Watson Works, TRIRIGA can provide the foundation for facility readiness and workplace services.

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Luminor Bank Adopts IBM Cloud for Financial Services to Accelerate Digital Transformation

IBM to manage Luminor’s hybrid cloud approach and strengthen security and regulatory processes required for the financial services industry

ARMONK, N.Y., Jan. 26, 2021 — Luminor Bank and IBM today announced a new five year agreement was signed in December under which IBM Services will support Luminor to help accelerate its digital transformation while continuously strengthening security and regulatory compliance processes by migrating its IT infrastructure to IBM Cloud for Financial Services. With IBM, Luminor aims to accelerate its adoption of next-generation technology and digital-driven solutions in a hybrid cloud environment to help deliver better outcomes across business processes, enable faster application deployments and bring agility with enhanced security and resilience.

Luminor is the third largest bank in the Baltic region and Estonia, established in 2017 through the merger of Nordea’s and DNB’s operations in the Baltics. The bank has entered the next stage of its transformation following the successful migration of its customers to a new common banking platform that is independent of former parent banks. The next phase of growth for Luminor is aimed to increase focus on customer-satisfaction, digital transformation and growth, while continuously strengthening security and regulatory processes required of the industry.

Luminor will create a new digital platform as the foundation for the bank’s future growth and digital innovation development in an agile and compliance focused IT environment. The platform will run on IBM Cloud for Financial Services which includes the IBM Cloud Framework for Financial Services, a set of security and compliance control requirements that allow financial institutions to confidently host key applications and workloads. The platform also includes the same industry-leading confidential computing capabilities found in IBM Z, and ‘Keep Your Own Key’ encryption capabilities delivered via IBM Hyper Protect Services and backed by the highest level of security certification commercially available. This gives enterprises the ability to retain control of their own encryption keys so clients are the only ones who can control access to their data.

As part of the agreement, IBM Global Business Services will provide Luminor with deep industry expertise and access to its technological innovation in Cloud, AI and Security which can enhance its ability to develop new products and digital services.  IBM Global Technology Services will manage Luminor’s IT operations and help transform its core banking and integration platform supported by an AI driven delivery model.

Peter Bosek, CEO of Luminor said:
“This partnership is critical to Luminor as we enter the next stage of growth in our transformation program; working with IBM can significantly improve our technological agility and can accelerate the digitization of the business. Migrating to the IBM Cloud for Financial Services can allow us to enhance our products and services for customers and bring innovative global banking products to the Baltic banking market.”

“IBM is bringing decades of industry experience and leadership in security to help Luminor transform their operations and bring innovative experiences to its customers,” said Howard Boville, Senior Vice President, IBM Hybrid Cloud. “By adopting IBM Cloud for Financial Services, Luminor is able to take a holistic approach to security and address their regulatory compliance requirements while still focusing on innovation and business growth for the benefit its customers.”

Ilja Sovetov, CTO of Luminor, added:
“We are pleased to partner with IBM for this multi-year program. IBM has leading edge capabilities both in technology operations and in understanding the specific regulatory compliance, security and resiliency needs for the banking industry. This program can also help speed up the implementation of advanced Cybersecurity, Compliance and Regulatory solutions.”

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Atos and IBM Collaborate to Accelerate Digital Transformation in the Enterprise with AI and Red Hat OpenShift Technologies

Companies Intend to Use Artificial Intelligence and IoT to Develop Joint Solutions to Optimize Operations for Clients in Manufacturing, Logistics and Supply Chain

PARIS and ARMONK, N.Y., Jan. 19, 2021 — Atos and IBM today announced the expansion of a strategic global alliance to help companies accelerate their digital transformation and optimize business processes. The expanded alliance includes an intended focus on the development of joint offerings built on Atos vertical decarbonized solution and service delivery assets, powered by IBM.

As a result of the alliance, clients can expect to have access to industry-specific automation solutions using AI and hybrid cloud technologies to enable digital acceleration and increase productivity and reduce costs. Atos and IBM will work together to address business challenges to serve the Manufacturing, Energy and Utilities, Oil and Gas, Retail and Transportation sectors.

The expected areas of focus will include:

  • Asset Lifecycle Management Solutions – will leverage IBM Maximo to help enterprises optimize assets to further accelerate digital transformation and address risk. Benefits for clients will include the ability to identify areas for improvement within and across plants, real-time operations visibility and KPI(s) to ensure business continuity.
  • Asset Monitoring and Maintenance, Repair, and Operations (MRO) Optimization Solutions – will leverage IBM Maximo to increase asset optimization and reduce capital expenses. Benefits for clients will include a predictive approach to MRO with decreased unplanned downtimes and increased asset lifetimes, resulting in the reduction of capital expenses.
  • Packaging, Transportation and Logistics Optimization Solutions – will optimize product packaging, transportation and logistics while reducing expenses.
  • SMART Waste/Energy Monitoring and Optimization Solutions – will leverage IBM Watson and Red Hat OpenShift to help manufacturers and waste management companies optimize energy consumption.

“This alliance marks a new step in Atos’ strategy to provide concrete business applications to its customers by working with the world-class leader IBM to power the next wave of innovation. It also resonates with our industry-specific approach focused on delivering tangible business outcomes,” said Nourdine Bihmane, Head of Decarbonization Business Line and Head of Growing Markets at Atos. “IBM and Atos share a similar vision of an AI and data-driven digital transformation. Together, we will address some of the most pressing challenges facing organizations today to optimize their operations within plants, buildings and public infrastructure.”

“Expanding IBM’s alliance with Atos reinforces our mission to work with some of the most forward-thinking, customer-centric ecosystem partners in the world to accelerate client digital transformations,” said Bob Lord, SVP Cognitive Applications and Ecosystems, IBM. “Atos delivers leading solutions that optimize business processes to produce tangible outcomes for asset-heavy industries. Combining Atos’ industry-specific knowledge and commitment to sustainability with IBM’s deep experience in AI and open hybrid cloud technology is critical to help clients modernize.”

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Silicon Valley leader ranked by Gartner as top cloud professional service provider

ARMONK, N.Y., Jan. 14, 2021 — IBM today announced an agreement to acquire Taos, a leading cloud professional and managed services provider. Today’s news further advances IBM’s cloud migration and transformation capabilities, an important aspect of its hybrid cloud platform growth strategy.

“Taos adds the deep expertise, public cloud partnerships and innovative solutions needed to drive growth and adoption of IBM’s hybrid cloud platform throughout the Americas,” said John Granger, Senior Vice President, Cloud Application Innovation and Chief Operating Officer, IBM Global Business Services. “The platform gives enterprises the freedom to choose from multiple providers to best meet their business and IT needs, and we are committed to helping our clients successfully navigate their open hybrid cloud journeys with those providers.”

Headquartered in San Jose, California, Taos is one of the largest multi-cloud consulting and managed services firms in North America. The company brings 30 years of experience with leading brands across technology, financial services, healthcare, retail, transportation and education. A leading adopter of public cloud technologies, Taos forged strong partnerships with Amazon Web Services, Google Cloud Platform, and Microsoft Azure to deliver data center migration, platform engineering and hybrid cloud managed services. Taos is recognized as an industry leader and positioned on the Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services.

Leading IT industry analysts estimate the market for cloud professional services will exceed $200 billion by 2024. IBM’s open and flexible approach to advising, building, moving and managing clients’ hybrid environments gives enterprises the freedom to choose from multiple providers to best meet their business and IT needs. This acquisition is the latest example of how IBM is expanding the breadth and depth of its hybrid cloud offerings to manage complex integrations – of technologies, people and processes. IBM announced its plans to acquire European cloud consulting leader Nordcloud on December 21, 2020.

“Our laser-like focus on helping clients migrate to the cloud, modernize multi-cloud platforms, and manage hybrid cloud environments over the past several years is a natural fit with IBM Global Business Services,” said Hamilton Yu, CEO of Taos. “Our team brings over 300 certifications with leading public clouds to serve clients throughout North America, and we’re thrilled to join forces with IBM and tap into its global delivery capabilities.”

Financial details were not disclosed. The transaction is subject to customary closing conditions and is expected to close in the first quarter of 2021.

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